Question 1

Do I need to pay to use Searchy?

Accepted Answer

No, using Searchy as a buyer is completely free.

Question 2

Why should I choose Searchy over other marketplaces?

Accepted Answer

Searchy connects you directly with business founders, allowing you to negotiate the best deals without any middlemen.

Question 3

How do I know the sellers are trustworthy?

Accepted Answer

You can verify sellers' GST and business credibility through our integrated GST tool. Plus, you can check the ratings.

Question 4

What if I have questions about a product or service?

Accepted Answer

You can use our in-app chat feature to directly ask sellers any questions you may have about their offerings.

Question 5

How do I get the best deals?

Accepted Answer

Use our chat feature to negotiate directly with sellers and get the best possible prices.

Question 6

Are there any hidden fees or charges?

Accepted Answer

No, transactions are direct between you and the seller. Searchy doesn't collect any money on behalf of the seller.

Question 7

Is my payment information secure?

Accepted Answer

Absolutely, your financial security is our priority. We permit our sellers to utilize only industry-leading, encrypted payment gateways such as Instamojo, RazorPay, Stripe, Cashfree, and others to ensure the highest level of security for your transactions.

Question 8

What about refunds?

Accepted Answer

While Searchy doesn't handle transactions or refunds, we do strongly advise using our recommended, trusted payment gateways. These gateways come with an option to request a refund. Please note that any refund is governed by the individual seller's policies. In case of disputes, you have the option to directly engage with the payment gateway and your bank for resolution. Refer our Terms of Service.

Question 9

How do I report a problem with a seller?

Accepted Answer

You can report issues through our support, we encourage open communication between buyers and sellers to resolve any issues.

Question 10

Can I save products or services to view later?

Accepted Answer

Yes, you can save listings to your wishlist for easy access later.

Question 11

Can I network with sellers?

Accepted Answer

Yes, our networking feature allows you to connect and collaborate with qualified, like-minded entrepreneurs.

Question 12

Can I open my Digital Shop on Searchy?

Accepted Answer

Absolutely! You can Setup your Digital Shop on Searchy.

Question 13

How does Searchy make money?

Accepted Answer

We offer Premium Plans that come with advanced features and benefits.

Question 14

What are the benefits of the paid plans?

Accepted Answer

Choosing a paid plan is a solid move for your business. Here's why: Premium Plan Get 'Trusted Seller' badges and manage up to multiple users. Features like Searchy CRM and Networking help you build credibility and manage a small team efficiently.

Question 15

Is my data secure on Searchy?

Accepted Answer

Yes, your data is encrypted and secure. We prioritize user privacy and data security.

Question 16

How do I manage my leads?

Accepted Answer

Our powerful CRM and Workspace features allow you to manage all your leads in the most organised to give you the best ROI on your Investment.

Question 17

What if I'm not tech-savvy?

Accepted Answer

Our platform is designed to be user-friendly, and we're here to guide you every step of the way with our video courses, walkthrough tutorials and dedicated support calls.

Question 18

How do I get paid?

Accepted Answer

Transactions are direct between you and the buyer. Searchy doesn't handle payments, so you get paid directly.

Question 19

Can I set my own refund policies?

Accepted Answer

Yes, you can set your own refund and return policies. Make sure to clearly communicate these to buyers.

Question 20

What happens if someone misuses the transaction system on Searchy?

Accepted Answer

Integrity is the core of our platform. Any intentional misuse of transactions will lead to permanent ban from Searchy (refer our seller/buyer ban policy)

Question 21

How can I promote my products/services?

Accepted Answer

You can share the link of your product/service to promote your listings and reach a wider audience.

Question 22

Is there a limit to how many products or services I can list?

Accepted Answer

The number of listings depends on the plan you choose.